When a client calls Allegro Consulting for IT and software support, they can cut right to the chase. “The person answering the phone will have had at least 10 years' experience on the platform, and usually over 20,” said company president Steven Cooper. “You can go right to the subject matter expert, who will stick with you until the problem is solved.”
He prides his company on superb knowledge of computer software and great customer service. “We provide worldwide support for not only HP-UX and MPE, but also for Solaris and Linux,” said Cooper. “At a cost far less than one would pay to the original manufacturer, we provide expert service to our customers.”
The company also offers software development for customers who are evolving their IT infrastructures, said Cooper, along with products and training to help businesses run more smoothly.
Cooper founded Allegro in 1984. He had the confidence to strike out on his own after working for American Management Systems, where he led efforts to develop new HP software. “I obtained real-world experience on how these computers were being used in the business world to solve current problems,” he said.
Those lessons have served him well. Despite a shaky economic climate, Allegro is still growing thanks to its agility and capability.
“These are transitional times in the software support industry. As a small company, we can turn on a dime. What will remain the same is our commitment to excellence, and our commitment to provide the services that our customers are looking for in a cost-effective and time-conscious manner.”
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