After years of dedication, Jorge Rodriguez has become a major player in Mexico’s hardware and software industries. Since 1989 he’s played a large role in developing the country’s technology infrastructure. “I helped open the beginnings of the channel distribution network here in Mexico,” he said. “I started ISCOM as a company that would bring to Mexico some technologies to assist with the foundation of internet businesses.”
Rodriguez developed ISCOM into a valuable resource by making it a one-stop shop for technology. “Yes, we are in the hardware business,” he explained. “But since the beginning we tried to build ISCOM as a service provider too, which helped us to differentiate. What we're trying to do here is to provide technological services including everything—hardware, software and services—as well as support our customers' strategic and business needs.” His unconventional company has thrived with a 40 percent growth rate in a time when technology companies using traditional models have fallen by the wayside.
ISCOM's focus on providing a high level of customer service, both to customers and to employees, has also helped it to stand out. “We are working with high profile companies. But to be totally honest, we treat each and every one of our customers—it doesn't matter the size—like a priority customer,” Rodriguez said. “Our company has a strong commitment to its collaborators, its employees, and its personnel. One of our key goals is to provide opportunities for them.”
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