The current trend accomplishes two goals. One, it cuts costs. And just as importantly, it provides a different buying environment and perspective to the customer. Tom Shaw, the head of Anchor Blue, said, “We don’t want a department store feel. With that much product in that much space the customer can get lost, not know where to go.”
Today’s retail customer is more focused in their purchasing routine. Paco Underhill, founder and CEO of Envirosells, said, “The customer walks in the door, and often sees a huge selection of stuff in a multi-brand store and can’t figure out what to buy and ends up buying nothing.”
Strategies of going small include: mobile clothes-racks, moving cash register tables, and innovatively designed spaces that can be easily transformed at anytime. Those strategies also include tailoring the environment to the client. “We can be very specific to a customer and to a marketplace, and that’s what we need to do,” Michael Gould, Chairman and CEO of Bloomingdale’s said. And cutting space in a retail store also brings a reduction in payroll costs.
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