"The company was founded on providing excellent customer service," Ramsey said. "We wanted to ensure our clients' success as well as our own. My determination played a large part in our success in terms of overcoming roadblocks. From the beginning, I insisted on being an ethical company." Ramsey provides a broad spectrum of services to telecommunication companies, including wireless. The company offers instructor-led training for business, consumer and network, along with virtual training if requested. Services provided include classroom training for new and incumbent employees in the areas of sales, customer service, coaching leadership and design. Also included are basic safety, basic installation, DSL, T1 and engineering to the highest level of central office technical training in the telephone industry. Ramsey Enterprises trains everyone from clerical support employees to upper management professionals, covering subject matter both basic and complex. Supported industries include call center operations, banking, healthcare, hospitals and utility companies. In addition, they provide personnel for fiber, installation, cable splicing and inside wiring.
Ramsey's first roadblock was separating from three male partners who didn't share her sense of values. "Their last words to me were, 'I don't think you can succeed on your own,'" she said. But succeed she did, and she attributes that success to the ethics she fought to uphold, and to hiring an excellent management team and staff. “A major reason for the success of the company is my decision to recruit my son Don Ramsey to join the company as a partner. Since Don and I share the same work ethic and values, the company has progressed at full speed.”
Ramsey strives for uniformity, consistency, trust and fairness throughout the organization. "This is the type of employee that we hire, and it's been remarkable the way it's worked out."
Ramsey's first master contract bumped her from regional to national status, and it came as the result of fighting yet another obstacle. The person assigned to handle her contracts had made excuses and told her not to bid on certain jobs. He questioned her qualifications and experience, even though she had plenty of each. "I didn't let that roadblock deter me. I called the vice president of the company, who researched my company and granted me a master contract."
In the fast-paced world of telecommunications, staying abreast of new technology is essential. "It's constant change," Ramsey explained. "Right now there's integration of voice, data, video—it's just such a rapid change in the industry with new products coming out. But we train our employees to stay ahead of changes. We continue to provide excellent service by going above and beyond. We try to do even more than what clients expect of us. We try to be a loyal and trusted partner to our clients and our employees."
Higher taxes, increased regulations and less work as a result of the recession have presented new hurdles. "Having a strong balance sheet and cash flow helped us survive. We had to make some changes, but thanks to our management team and our reputation, we were getting our share of work."
Now Ramsey is looking toward global expansion. "I'm getting inquiries from my clients to do international work, and we are very interested." She adds, "My aspiration has always been to be the best, not necessarily the biggest.
For more information please visit: www.ramseyent.com
A Ramsey Enterprises, Inc.
Office - 225-647-2919
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