“I specialize in patient safety and quality, and I spent over twenty years at a hospital in Eugene doing a lot of different kinds of management administration. I started my own business in 2000, and the hospital was one of my first clients,” Olson said. “One of the physicians that I worked with was on the board of a physician-owned [medical malpractice] company, and he wanted to know if I was interested in doing some risk management work for them… and I did.”
A large part of Olson's work is helping doctors find ways to minimize avoidable errors, and she finds that the best method is to communicate without being confrontational. “When we talk about patient safety and we have that first meeting, sometimes doctors feel like they’ve been beaten up: 'You'd better have a tracking system! If your patient doesn't get their results, then you're going to be held responsible!' It’s a lawsuit, lawyer-ish mentality,” Olson said. “The truth of the matter is, physicians do want to know that everything they ordered happened. They want the opportunity to decide whether they need to contact that patient. No doctor wants to tell a patient that their test results got chewed up in a fax machine that nobody knew about.”
When implementing patient safety plans, Olson believes in working directly with the doctors. She explained, “The research is clear; if you want to make an improvement in a medical group, you'd better have the doctors in there leading the way. They’re the ones who’ll practice the safety plans every day.”
www.olsonconsulting.org
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