The Suit Magazine

Carla Carter has the expertise to make any organization more efficient and profitable. Her consulting firm, Carla Carter & Associates, has served clients that include MillerCoors, Dell Computer, Best Western International, Wells Fargo Bank of Arizona, Motorola, FMGroup, and the University of Phoenix. The firm achieves impressive results, and the fruits of her work have been recognized throughout industry—many of Carter’s clients have won prestigious awards for quality and performance excellence.

The services of the firm span a wide array of disciplines including planning, productivity, quality, general management, operations and human resources. “I believe knowledge and the ability to make change are the keys to success. We help our clients move their organizations forward,” she said. “We do benchmarking, assess operations and systems, and coach teams in corporations to make them more efficient and effective businesses.”

With twenty-plus years of consulting experience, Carter has worked with clients in the public sector as well. Carter has helped Arizona State University, various municipalities and state agencies in Arizona, Maricopa County, the US Forest Service, the US Army National Guard and the Veterans Healthcare Administration. Carter got her start at Western Michigan University, where she received her BA in Communications in 1971. “Interpersonal relationships/facilitation was a field I became really interested in,” she recalls, and in 1985 she went on to earn an MBA from Arizona State University, as part of the Executive Program. After receiving her MBA, Carter held responsible corporate positions and began writing Human Resources Management and the Total Quality Imperative, a book that explains in detail how human resources can be a powerful force for improvement within a company.

Carla has been named “one of seven leading women in the Quality field today” by Quality Digest magazine for her superior ability to install best practice systems and processes. In 1990, Carter launched Carla Carter & Associates. In her role as president, she was also featured in The Business Journal for “benchmarking as the way to better all businesses.” She has also been cited as “valuing long-term customer relationships and delivering services that achieve both short- and long-term objectives.” In addition to her work as a consultant, Carter has taught dynamic classes not only for her clients, but also for University of Phoenix and Arizona State University. Her knowledge has also been communicated through numerous published articles in magazines, journals and conference presentations.

To aspiring entrepreneurs, Carter suggests a sound business philosophy and stresses that they “will have to work hard, and in the end they must deliver. They must learn that having a good reputation is very important in the corporate world. You must build trust and confidence with your client.

www.changeexcellence.com

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